You can delete your Modo Vitta™ account at any time, on your own, free of charge and without talking to anyone. Deletion happens inside the app and takes less than a minute.
Deletion is permanent — but it is not instant. The account goes offline right away and the data is erased 7 days later; within that window, signing back in with the same email and password restores everything and cancels the deletion. After the 7 days there is no way back and we cannot recover your content. See When deletion happens.
Don't want to lose the account? You can erase only the content you created and keep using the app — see Just want to erase your data?, right below.
Just want to erase your data? The account can stay
If you want to get rid of what you have created without losing your account, the Modo Vitta™ app has a separate path: Erase My Data. You stay signed in, with the same login, and start over from scratch.
- Open the MyVitta tab (your profile, in the bottom menu).
- Under MY ACCOUNT, tap Manage Data.
- Tap Erase My Data.
- Type the word ERASE in the field shown and tap Send confirmation code.
- Open your registered email, copy the 6-digit code and type it into the app. The code is valid for 5 minutes.
- Confirm. Your data is erased immediately, on this device and on the server, and you stay signed in.
What is erased: your profile photo, tasks and notes, your VittaNotes™ notepad, goals, check-ins and gratitude entries, sleep records, hydration, focus sessions, pillar targets, comments and partnerships.
What stays: your account remains active — login, email, password, plan, consents and trusted devices are untouched, and you stay signed in without having to log in again. This is a summary: the full list of what remains — including the app usage markers, which are dates only and exist so we do not repeat invitations and prompts you have already seen — is in the Privacy Policy.
This is permanent too. There is no undo and we cannot recover the content afterwards. If you want to keep a copy first, use "Request data portability", on the same Manage Data page.
Want to erase everything and close the account? Follow the steps in the sections below.
1.How to delete from the app
With your account signed in, on the Android app:
- Open the MyVitta tab (your profile, in the bottom menu).
- Under MY ACCOUNT, tap Manage Account.
- Tap Delete Account.
- Type the word DELETE in the field shown and tap Send confirmation code.
- Open your registered email, copy the 6-digit code we sent and type it into the app. The code is valid for 5 minutes.
- Tap Delete Account to confirm. The account is deactivated right away and you are signed out on every device.
Same destination, another route: deletion is also available under MyVitta → MY ACCOUNT → Manage Data, at the bottom of the page, under "Request account deletion". It is exactly the same process — the word DELETE and the 6-digit code are asked for in the same way.
Before deleting, take your data with you. Under MyVitta → MY ACCOUNT → Manage Data there is a "Request data portability" option, which downloads a file with your content (right to data portability — LGPD, Art. 18, V). After deletion that file can no longer be generated.
2.Lost access to your account or your email?
If you cannot sign in to the app — or no longer have access to the registered inbox to receive the code — we will delete the account for you.
Write to
Subject: "Account deletion". Whenever possible, write from the email address associated with the account — that is how we confirm the request is yours. We reply within 15 business days (LGPD, Art. 18).
3.What is deleted
Once your 7 days to change your mind are over (see When deletion happens), we permanently delete all of your account content from our database — this is not archiving. These are the main groups of data physically removed:
- Tasks, their occurrences and the notes you wrote in them
- Your VittaNotes™ notepad — all the text you wrote in it
- VittaTarget™ goals, with all the text you wrote (Vision, Intention, Trajectory and Action)
- VittaBalance™ pillar targets
- VittaCheck™ check-ins — mood, energy and your gratitude entries
- VittaSleep™ sleep records and your schedule settings
- VittaHydratta™ hydration (history and settings)
- VittaFocus™ focus sessions
- Weekly report reflections
- Comments you wrote in Partner Mode — including those written on your partner's tasks — and the read markers
- Partnership links and invitations, both the ones you sent and the ones you received (which hold your email address)
- Vitty™ tip history and your feedback on those tips
- Privacy consent history
- Trusted devices, verification codes, open sessions and the restoration credential — the key that would give your access back when moving to a new device without asking for your password; every device is signed out
- The profile photo file itself, deleted from the server's disk (not just the reference to it)
All at once, or nothing. Deletion runs as a single operation: if any step fails, the whole thing is rolled back. You are never left with data deleted halfway.
4.What is kept — and why
Two things survive deletion, and both exist because of a legal obligation or to protect other users. Neither of them contains the content you recorded in the app.
- The access audit log — date and time, IP address, type of action and the internal account identifier. This is required by Art. 15 of Law 12,965/2014 (Brazilian Internet Civil Framework), is kept pseudonymized for 6 months and is then deleted automatically.
- The hash of your CPF (Brazilian taxpayer number) — and only if you ever provided one, which happens solely when you sign up using a referral code. The CPF itself is never stored; what remains is an irreversible code derived from it, with no name, no email and nothing else attached. It exists so that the same person cannot delete and recreate accounts just to receive the referral bonus again. This does not stop you from coming back: creating a new account remains allowed, with the same CPF included — what does not repeat is the referral bonus. Any questions, write to contato@modovitta.com.
Your registration is not deleted, it is anonymized. Name, email, gender, age range, city, photo and password are replaced with anonymous values and the account is flagged as deleted. This keeps the audit trail standing, along with the referral bonuses already granted to whoever referred you — without leaving behind any data that identifies you.
Messages you sent to support. What you write in Contact Us (and any image you attach) reaches us by email and stays in the support inbox — outside the app database, and therefore outside the reach of automatic deletion. To have those deleted as well, ask for it in the same request email: contato@modovitta.com.
5.When deletion happens
The account goes offline right away; the data is erased 7 days later. As soon as you type the 6-digit code and confirm, every session is ended, the data held on the device you asked from is wiped, the app returns to the login screen and nobody can reach the account any more — neither you, nor anyone who shared an agenda with you. There is no queue and no review: this window is not us assessing anything.
If you used Modo Vitta™ on more than one device, the others lose access as soon as they reconnect and return to the login screen; until then, with no connection, whatever was already downloaded may keep showing up on them. The copy left on those devices is erased when the app is uninstalled, or when someone signs in on them with a different account.
The 7 days are yours, to change your mind. If you sign back in with the same email and password within the window, the account is restored with everything that was in it and the deletion is cancelled — without asking anyone. Once the window closes, deletion runs on the server and there is no way back.
While the 7 days are running, your email stays reserved for that account and cannot be used to create a new one. If you want to start over with the same email, just wait for the window to close.
As described in our Privacy Policy, server backups may still contain the data for up to 30 days before the final purge. Those copies exist only for disaster recovery and are not used for anything else.
6.Questions
For any question about deletion, privacy or your rights as a data subject (LGPD — Brazilian Law 13,709/2018), contact our Data Protection Officer:
Data Protection Officer — Modo Vitta
Email: contato@modovitta.com
Answered within 15 business days of receiving the request.